Legal Document

Terms & Conditions

Thairo Studios · KVK 42027881Version April 2026

Terms & Conditions

The fine print.

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Version April 2026

01

Introduction

  • We are Thairo Studios (Chamber of Commerce 42027881), Minerva 11, 6121NP Born, the Netherlands.
  • In this document, we refer to ourselves as "we" or "Thairo Studios" and to you as "you" or "client".
02

Scope of Application

  • Applies to every offer, quotation, and agreement with Thairo Studios.
  • Under 18? We require written consent from your legal representative(s).
  • Your own purchase terms? Not applicable.
03

How We Work Together

  • An agreement is formed as soon as you (digitally) sign our offer.
  • We often require startup costs or a deposit. If you cancel after signing, these remain due.
  • Subscriptions run for a standard 12 months and renew automatically for the same period.
  • Cancellation must be done in writing, at least 2 months before the end of the term.
  • Pausing a subscription is not possible unless we confirm this in writing.
  • We deliver with care and speed, but do not guarantee specific results.
  • We may engage specialists (third parties).
  • You provide all information and files on time via our file system.
  • You may use our premium plug-ins during an active subscription.
04

Start, Duration and Upgrades

  • Your subscription starts the day after signing, unless we agree otherwise.
  • If you upgrade mid-term, your new contract date starts from the upgrade date.
  • Pausing: only possible with our written approval.
05

What You Can Expect from Us

  • We work carefully, as agreed, and with short communication lines.
  • Deadlines are indicative (not hard deadlines), unless explicitly agreed otherwise.
  • Working in phases? We only start the next phase after your written approval of the previous one.
06

What We Need from You

  • Provide all relevant information on time and in the requested format.
  • We do not verify the accuracy of your input; consequences of errors cannot be claimed from us.
  • Report changes to your details within 5 business days.
  • Report (suspected) misuse of login credentials immediately.
  • Everything that happens via your account is your responsibility (except in case of security failures on our part).
07

Code of Conduct & Misuse

  • Use our services lawfully and properly.
  • No malware, defamation/hate speech, illegal content, privacy violations, IP infringement, misleading AI content, or disproportionate system load.
  • We may suspend services, remove content, or block access.
  • We may charge costs for damage recovery.
  • In case of criminal acts, we may file a police report.
08

Pricing & Payment

  • Prices are exclusive of VAT (inclusive for consumers as indicated).
  • Rates are stated in your offer/agreement.
  • Before we start: startup costs/deposit must be fully paid.
  • Projects: deposit via iDEAL or bank transfer.
  • Payment term: 14 days after invoice date.
  • We may change prices (not within the first 3 months). Minimum 30 days' notice.
09

If Payment Fails

  • Not paid on time = default (without further notice).
  • Interest: 1.5% per month (for consumers: statutory interest).
  • All our claims become immediately due.
  • More than 2 months overdue: we may suspend work and take your site offline.
  • AI agents: 5 days after payment date we may interrupt the service.
  • Extrajudicial costs: minimum 15% of principal amount (min. EUR 250).
  • 3 failed SEPA direct debits: EUR 35 administration costs per 3 direct debits.
  • Payment still outstanding? We transfer the claim to a debt collection partner.
10

Maintenance & SLA

  • Maintenance is included in a separate SLA, where applicable.
  • We maintain products that we have created ourselves.
  • Third-party products only after written acceptance by us.
11

Liability

  • We are not liable for damages, except in cases of intent or deliberate recklessness.
  • No liability for indirect/consequential damages or force majeure.
  • Damage caused by third parties or third-party products: at your risk.
  • Maximum limited to insurance payout or 12 months' subscription fees.
  • Claims expire after 12 months, unless you initiate legal proceedings in time.
  • Report damage in writing: consumers within 2 months, business within 2 weeks.
  • Own modifications that go wrong: repair charged at cost.
  • AI agent output may be incorrect or incomplete; you assess and use it at your own discretion.
12

Force Majeure

  • Examples: war, terrorism, pandemics, government measures, outages, cyber attacks.
  • Obligations are suspended; we do not compensate for damages.
  • More than 60 days: both parties may (partially) dissolve the agreement.
  • Work already completed is compensated pro rata.
13

Intellectual Property

  • IP rights to materials developed by us remain our property.
  • Stop your subscription and want to take over the website (without AI): EUR 500 in year 1; free from year 2.
  • Transfer only after full payment.
  • AI agents and plug-ins are expressly excluded from transfer.
  • Until transfer: do not copy, modify, publish, or share.
14

Confidentiality

  • We treat confidential information confidentially.
  • Exceptions: already public, lawfully owned, received from third parties, legally required.
  • Obligation also applies to our partners; minimum 5 years after end of cooperation.
15

Privacy

  • We process your personal data in accordance with the GDPR.
  • See our privacy policy at thairostudios.com/privacy-policy/.
16

Complaints, Law & Disputes

  • Complaint? Email within 14 days to support@thairostudios.com.
  • We respond promptly and seek a solution.
  • Dutch law applies.
  • Our log files and administration constitute full evidence, unless proven otherwise.
17

Questions?

Do you have questions about these terms? Send an email to support@thairostudios.com or write to Minerva 11, 6121NP Born, the Netherlands.